Frequently Asked Questions
1. How can I register as a customer on www.liveplaza.co ?
To register as a customer, please click here (---Website link)
- Click “Register”
- Enter your name, email & password
- Click on "Register Now"
To know to the detail information, please click here (---User guide link)
2. How to change personal particular?
To update personal particular,
-
Login to your Account
- Click on “My Account” in the top right corner of your screen
- Click on "Edit"
- Click on "Confirm"
To know to the detail information, please click here (---User guide link)
3. How can I find the seller’s contact information?
Pleas click on “Store” tab in here (-- Website link), click on "View Profile" and "Seller Contact".
4. How can I do if I forget my password?
- Click “login” in the top right corner of LIVEPlaza homepage.
- Click “Reset Password”
- Fill your registered account’s email and click “Confirm”
5. What is Customer Service Email or Customer Service Phone Number?
Customer Service Phone Number: +95 9442 766 814, +95 9442 766 876
6. What is customer service hour?
8:30 AM – 6:00 PM (Monday – Friday)
8:30 AM – 1:00 PM (Saturday)
7. How can I deactivate my account?
To deactivate account, please contact Customer Service Center
8. How can I add a new delivery address?
To add a new delivery address, click “My Profile” and add new “Shipping Address” or add new “Billing Address”.
9. Will there be delays in delivery due to COVID-19?
We are working our best to ensure delivery service within a short period of time and we are working hard to deliver at your doorstep. Customers will be notified about their orders separately through call, email or SMS. Our priority remains to ensure the safety of our customers. Please stay safe!
10. During current health epidemic condition, will LIVEPlaza operation continue?
Yes, for now LIVEPlaza will continue to drive as usual. We will continue our operations and if there is any change, we will communicate through our channels.
11. How do I place my order?
Once you have found the product you want to buy, please follow the steps below:
- Select desired quantity accordingly. Then click “add to cart”, to add the product to your cart,
- When ready to checkout, Click “Process Checkout”
- Choose your preferred payment option and click “Pay Now”.
12. How do I know my order has been confirmed?
We will send invoice of confirmed order through Email & SMS.
13. When will I receive my order?
We will deliver the orders within 48 – 72 hours from the order confirmation time.
14. I haven't received the invoice for my order, what should I do?
If you have not received an invoice, please check your inbox, we've also send your invoice on your registered email address within 24 hours once your order is marked delivered on our system.
15. Why do I see different prices for the same product?
LIVEPlaza is a marketplace. We have an enormous seller base and each one source their product differently due to which prices vary for the similar product but you can choose depending on your preference.
16. Why my order was cancelled?
There are some reasons about to cancel your order as shown as below.
- Order will be cancelled when out of stock or wrong price on seller end.
- If the order was not confirmed, payment pending. Or our delivery attempts failed more than three times.
- Our priority is to ensure the safe delivery of customer’s items, so if we cannot confirm the order or if the delivery is constantly not successful, the order will be cancelled.
17. My order is delayed. What should I do?
We are sorry that your order is delayed. If the status has not changed in a while, please get in touch with Customer Service Phone Number: +95 9442 766 814,
+95 9442 766 876 and “Live chat” during our working hour.
18. Which currencies does LIVEPlaza accept?
We only accept Myanmar Kyats.
19. How do I pay on LIVEPlaza?
We have the following payment methods,
1. Cash on Delivery (COD)
2. Digital payment on Delivery ( K Pay, AYA Pay, CB Pay, Wave Pay & KBZ, AYA ,CB mobile banking transfers)
20. How long is the Return process?
After you have submitted your request, and your item has been picked up, it may take 7 to 10days for the return process to be completed.
21. What will happen if the seller sent the wrong item?
It will depend on the Seller Return Policy (T&C).
22. Does LIVEPlaza offer replacement and exchanges?
We only replace items if they are defective or damaged, and exchange requests need to be made within 24 hours from the date of receipt.
For exchanges, please contact our customer service center.
23. Do I have to pay for my return?
Returning fee is free but delivery charges are excluding.
24. How can I track my return?
Tracking is not available for the time being but we are working on it and appreciate your patience.
Please contact customer service center if you want an update on your return.
25. Do you deliver only in Yangon city?
No, we deliver to the address across the country that has post office.
26. Will somebody contact me before delivering the package to my location?
Our delivery person will contact you to confirm your exact location and you will get the SMS notification once the order is shipped for delivery.
27. Can I change my shipping address after I have placed my order?
Unfortunately, your shipping details cannot be changed after your order has been placed. However, you may cancel the order and re-order with right address.
