Help Center

To register as a customer, please click here (---Website link)

- Click “Register”
- Enter your name, email & password
- Click on "Register Now" 

To know to the detail information, please click here (---User guide link)

We will deliver the orders within 48 – 72 hours from the order confirmation time.

Tracking is not available for the time being but we are working on it and appreciate your patience. 

Please contact customer service center if you want an update on your return.

Once you have found the product you want to buy, please follow the steps below:

- Select desired quantity accordingly. Then click “add to cart”, to add the product to your cart, 

- When ready to checkout, Click “Process Checkout”

- Choose your preferred payment option and click “Pay Now”.

 info@liveplaza.co

Customer Service Phone Number: +95 9442 766 814, +95 9442 766 876

8:30 AM – 1:00 PM (Saturday)

We only replace items if they are defective or damaged, and exchange requests need to be made within 24 hours from the date of receipt.

LIVEPlaza is a marketplace. We have an enormous seller base and each one source their product differently due to which prices vary for the similar product but you can choose depending on your preference.

Yes, for now LIVEPlaza will continue to drive as usual. We will continue our operations and if there is any change, we will communicate through our channels.

There are some reasons about to cancel your order as shown as below. 

·        Order will be cancelled when out of stock or wrong price on seller end. 

·        If the order was not confirmed, payment pending , or our delivery attempts failed more than three times. 

·        Our priority is to ensure the safe delivery of customer’s items, so if we cannot confirm the order or if the delivery is constantly not successful, the order will be cancelled.

We will send invoice of confirmed order through Email & SMS.

Returning fee is free but delivery charges are excluding.

To deactivate account, please contact Customer Service Center

If you have not received an invoice, please check your inbox, we've also send your invoice on your registered email address within 24 hours once your order is marked delivered on our system. 

 2-steps verification (2FA) is an identity and access management security method that requires two forms of identification to access resources and data. You will require a password and an authenticator code from your authenticator app to Sign-In into your account. Click here to set up.

LIVEPlaza offers 2-step verification, known also as 2-factor (2FA) or multifactor authentication, as an added security layer in addition to your username and password. With 2-steps verification enabled on your account, you'll need to provide a unique verification code from your authenticator app and your username and password. If you don’t already have an authenticator, we recommended these options. Google Authenticator, Microsoft Authenticator

Steps To Follow

1. Log in to your LIVEPlaza account.

2. Go to My account.

3. In the My account page, you can enable 2-step verification. Click on "Set up".

4. For laptop and desktop, scan the QR code with an authenticator app from your mobile device eg. Google Authenticator, or Microsoft Authenticator app). If you are using with mobile phone, tab the QR code, authenticator apps that are installed on your phone will be shown. Click on the app which you would like to use. Or when you click on QR code, if authenticator apps which are installed on your phone will not be shown, please copy the QR ID shown in red color and set up manually in the authenticator app. If you don’t already have an authenticator app please install the authenticator app first. 

5. Put the authentication code from your authenticator app in the below box. And then click “Enable”.

After that, you will successfully update the security with 2-steps Verification.

1. Log in to your account.

2. Go to My account.

3. In My account page, you can disable 2-step verification. Click on “Disable”.

4. To disable it, you must add an authentication code from your authenticator app.

After that, 2-steps Verification will be successfully disabled.

Notice: If you accidentally uninstall your authentication app from your device before disabling your account, you will need to contact our customer service.

Customer Service Phone Number: +95 9442 766 814, +95 9442 766 876

1. Log in to your account.

2. Go to My account.

3. In My account page, you can change your authentication for a new device or new authenticator app. Click on “Change”.

4. To change, you will need to add an authentication code from your authenticator app.

5. Then, you can rescan the QR code with a new device or new authenticator app.

6. Put the authentication code from your authenticator app in the below box. And then click “Enable”.

If you have seen as the below image, you will successfully change 2-step Verification with a new device or new authenticator app.

Test Answer

To add a new delivery address, click “My Profile” and add new “Shipping Address” or add new “Billing Address”.

We are working our best to ensure delivery service within a short period of time and we are working hard to deliver at your doorstep. Customers will be notified about their orders separately through call, email or SMS. Our priority remains to ensure the safety of our customers. Please stay safe!

To add a new delivery address, click “My Profile” and add new “Shipping Address” or add new “Billing Address”.

Our delivery person will contact you to confirm your exact location and you will get the SMS notification once the order is shipped for delivery.

 +95 9442 766 876 and “Live chat” during our working hour.

Unfortunately, your shipping details cannot be changed after your order has been placed. However, you may cancel the order and re-order with right address.

No, we deliver to the address across the country that has post office.

1. Cash on Delivery (COD)

2. Banking Payment (K Pay, CB Pay, & KBZ, CB mobile banking transfers)